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At Kamil Herbal, we strive to ensure your complete satisfaction with our herbal products. If for any reason you are not entirely happy with your purchase, we offer a straightforward return policy. Please review the following guidelines:
Eligibility: a. To be eligible for a return, your item must be unused, unopened, and in the same condition as when you received it. b. Returns are accepted within [number of days] days from the date of purchase. After this period, we may not be able to process your return.
Return Process: a. Prior to returning any product, please contact our customer support team through [contact information] to initiate the return process and receive further instructions. b. Ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging whenever possible. c. Include a copy of the original invoice or proof of purchase with the returned item.
Return Shipping: a. The customer is responsible for all return shipping costs unless the return is due to an error on our part or a defective product. b. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds: a. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. b. If approved, the refund will be processed to the original payment method used for the purchase. c. Please note that shipping costs, including any initial shipping charges incurred, are non-refundable. d. Refunds may take several business days to appear in your account, depending on your payment provider.
Exchanges: a. We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.
Damaged or Defective Items: a. In the rare event that you receive a damaged or defective item, please contact our customer support immediately, providing details and supporting evidence (such as photographs). We will assist you in resolving the issue promptly.
Please note that our return policy applies only to purchases made directly from Kamil Herbal. If you have purchased our products from a third-party retailer, please refer to their return policy for assistance.
For any additional questions or concerns regarding our return policy, please reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Note: This return policy is a general guideline and can be adjusted or modified at the discretion of Kamil Herbal.